Have questions about San Diego Community Power? Check out our frequently asked questions below.
Have questions about San Diego Community Power? Check out our frequently asked questions below.
Can’t find the answer on our website? Call our Contact Center at 888-382-0169, open between 8 a.m. and 5 p.m. Monday through Friday, or email us at CustomerService@SDCommunityPower.org.
San Diego Community Power is a community-driven, not-for-profit public agency known as a Community Choice Aggregator, or CCA. We provide clean energy to the San Diego region. We serve nearly a million customers across the cities of San Diego, Chula Vista, Encinitas, Imperial Beach, La Mesa and National City, as well as the unincorporated communities of San Diego County.
We purchase energy from renewable sources, like solar or wind, which SDG&E then delivers to your home or business over their poles and wires. SDG&E continues to provide services such as meter readings and billing to Community Power customers. You can learn more about how it works 这里.
As a public agency, we don’t have shareholders. Instead, we reinvest revenues back into our local communities through lower electricity rates, education and customer programs that contribute to our goal of powering the San Diego region with 100% renewable energy by 2035 or sooner.
San Diego Community Power purchases electricity from renewable sources on the open market. Companies that generate electricity are required by state law to identify their resources and file a detailed report on the content of their generated power. San Diego Community Power is also required to submit this information to state regulators to ensure compliance with California law.
San Diego Community Power strives to purchase electricity from within or near our service territory in support of our local renewable goals.
For specifics on San Diego Community Power’s energy procurement, view our Energy Sources page.
“Clean” energy from a technical perspective is carbon-free energy that creates little to no greenhouse gas (GHG) emissions and comes from sources such as hydroelectric power.
Renewable energy comes from resources that are naturally replenished such as solar, wind, and geothermal, and produce no waste. This is unlike fossil fuels, such as oil, natural gas and coal, which cannot be replaced and produce GHG emissions.
California defines hydroelectric power and nuclear power and carbon-free energy that is not renewable.
To learn more about the renewable content of our power mix, view our Energy Sources page.
San Diego Community Power offers four service plans, which include different renewable content. For current information on San Diego Community Power’s service plans, visit our 您的服务选项页面.
And to learn more about the renewable content of our power mix, view our Energy Sources page.
Yes. San Diego Community Power provides rebates, incentives and offers that support our goal of clean and affordable energy for the San Diego region. Learn more about available offerings on our Rebates, Incentives and Offers page.
San Diego Community Power is overseen by a Board of Directors consisting of one elected official from each of the seven communities that we serve. The Board’s responsibilities include adopting a budget, approving power procurement agreements and other contracts and setting Community Power’s electric generation rates. The Board meets monthly, and all meetings are open to the public in-person or virtually. For more information on upcoming Board meetings or details of previous meetings, visit our Meetings & Agenda page.
San Diego Community Power’s Board of Directors is also advised by community representatives by each of the seven communities that we serve through our Community Advisory Committee, or CAC. To learn more, visit our Community Advisory Committee page.
Day-to-day operations are managed by San Diego Community Power staff, led by Chief Executive Officer, Karin Burns.
San Diego Community Power is financed exclusively by the payments received from our customers. We do not receive tax dollars. We are a not-for-profit, meaning we don’t have shareholders. Instead, we reinvest revenues back into our local communities through lower electricity rates, education and customer programs that contribute to our goal of powering the San Diego region with 100% renewable energy by 2035 or sooner.
No. San Diego Community Power does not engage in telemarketing or door-to-door solicitations, and we will not approach our customers at their home.
Do not give any personal information (for example, SDG&E account number, credit card information, social security number, etc.) to individuals who come to your door falsely representing San Diego Community Power.
If someone calls or reaches out to you claiming to be San Diego Community Power and requests payment for current electricity service or threatens to disconnect your power as a result of nonpayment, please report it to the Federal Trade Commission.
Yes. SDG&E is responsible for maintaining transmission and delivery of the energy San Diego Community Power purchases on behalf of our customers. If you are experiencing a power outage, please contact SDG&E at 800-411-7343 for additional information.
San Diego Community Power purchases energy from renewable sources on behalf of our customers. That electricity is fed onto the California Independent System Operator (CAISO) power grid.
For specifics on San Diego Community Power’s energy procurement, view our Energy Sources page.
All San Diego Community Power customers remain SDG&E customers and receive one bill from SDG&E. San Diego Community Power’s electric generation service appears as a line item on your SDG&E bill, but we are not an extra charge; we are merely replacing the electric generation charge that you would otherwise pay to SDG&E. SDG&E continues to charge for the transmission and delivery of electricity, as well as various regulatory charges, taxes and fees.
No, there is no additional charge. San Diego Community Power’s electric generation charges simply replace SDG&E’s electric generation charges.
San Diego Community Power charges will be included on your SDG&E bill as CCA Electric Generation Charges.
San Diego Community Power is committed to providing clean and competitively priced energy. For current information on San Diego Community Power’s rates, please view our Residential Rates page 或者 Business Rates page.
You can also view an average cost comparison between San Diego Community Power’s service options and SDG&E’s service with our Joint Rate Comparisons, also on our Residential Rates page and Business Rates page.
Due to increased demand for electricity, summer rates (effective from June 1 to October 31 each year) are higher than winter rates, regardless of whether San Diego Community Power or SDG&E provides your electric generation service. Your electricity bills during the summer will likely be higher than the winter as a result.
Visit our Energy Saving Tips page for helpful tips to reduce your energy bill during the summer.
All San Diego Community Power customers remain SDG&E customers and receive one bill from SDG&E. San Diego Community Power’s electric generation service appears as a line item on your SDG&E bill, but we are not an extra charge; we are merely replacing the electric generation charge that you would otherwise pay to SDG&E.
To pay your SDG&E bill or set up a payment arrangement, visit My Energy Center.
Yes. You will receive the California Climate Credit, regardless of who provides your electric generation service. The California Climate Credit is part of California’s efforts to fight climate change. The credit on your electricity bill is your share of the payments from the State’s program.
No. SDG&E must provide the same transmission and delivery rates for all customers in their services territory, regardless of whether they are enrolled in San Diego Community Power’s service.
The Power Charge Indifferent Adjustment, or PCIA, is a fee assessed by SDG&E intended to ensure that customers pay for the electricity contracted by SDG&E to serve them. The PCIA is not a new charge and is assessed for all customers, regardless of whether they are enrolled in San Diego Community Power’s service.
For customers who receive electric generation service from SDG&E, the PCIA is embedded in SDG&E’s electric generation rates and broken out under the “Breakdown of Current Charges” section of the bill. For customers who receive electric generation service from San Diego Community Power, the PCIA is outlined as a separate line item in the “SDG&E Electric Delivery Charges” section of the bill.
Please note that even with the PCIA charge included, San Diego Community Power’s rates remain competitive with SDG&E’s.
The Competition Transition Charge, or CTC, is a fee assessed by SDG&E for recovery of SDG&E’s uneconomic or “stranded” costs and to fund various public purpose programs administered by the state. The CTC is not a new charge and is assessed for all customers, regardless of whether they are enrolled in San Diego Community Power’s service.
If you are struggling to pay your energy bill, select federal, state and local bill discounts or payment assistance programs may be able to help. Explore the resources available to you on our Bill & Payment Assistance page.
San Diego Community Power’s PowerBase service plan also offers an additional 5% discount compared to SDG&E’s electric generation rates. Learn more or change your service level 这里.
Yes. Customers who receive electricity generation services from San Diego Community Power are eligible for the same financial assistance programs as those who receive electricity generation services from SDG&E, including California Alternate Rates for Energy (CARE), Family Electric Rate Assistance (FERA), Low Income Home Energy Assistance Program (LIHEAP), Arrearage Management Plan (AMP) and Medical Baseline.
Customers who were enrolled in financial assistance programs with SDG&E before starting service with San Diego Community Power will remain enrolled in any active programs. You do not need to reapply after starting service with San Diego Community Power.
To learn more about financial assistance programs available to you, visit our Bill & Payment Assistance page.
Yes. You can set up a payment plan or payment extension through My Energy Center.
Payment plans allow you to split your bill payments into monthly installments. Payment extensions allow you to extend your energy bill’s due date.
Both residential and commercial customers are eligible for payment arrangements, unless the customer has exceeded the maximum allowed, broken or canceled payment arrangements, enrolled in a different payment arrangement or closed the account that the charges are tied to.
CARE is a California state program that provides qualifying low-income households with a 30% discount on monthly electric bills. SDG&E runs this program for both Community Power and SDG&E customers. Learn how to apply 这里.
To be eligible for CARE, you must already participate in public assistance programs, such as CalFresh or Medicaid, or meet the program’s income guidelines. The full list of eligible public assistance programs and income guidelines can be found on SDG&E的网站.
If you apply to CARE but do not qualify, SDG&E will automatically check to see if you qualify for Family Electric Rate Assistance (FERA).
FERA is a federal program that provides qualifying low-income households with a 18% discount on monthly electric bills. SDG&E runs this program for both Community Power and SDG&E customers. Learn how to apply 这里.
To participate in FERA, you must meet the program’s income guidelines, which can be found on SDG&E的网站.
Medical Baseline Allowance provides households with qualifying medical devices or climate control needs with additional gas and electricity at the lowest available rate, plus notification in the event of a Public Safety Power Shutoff (PSPS). Learn how to apply 这里.
To be eligible for Medical Baseline Allowance, you must have a qualifying medical condition or use qualifying medical equipment, which must be for home-use only. The full list of qualifying medical conditions and equipment can be found on SDG&E’s website.
AMP provides qualifying households with past-due electric bills with a 12-month payment and debt forgiveness plan. Learn how to apply 这里.
AMP is available to residential customers only; commercial customers are not eligible. AMP is also not available to Net Energy Metering（新电子制造） customers.
To be eligible for AMP, you must be enrolled in CARE or FERA. You must have been an SDG&E customer for at least six months and have had at least one on-time payment in the last two years.
LIHEAP is a federal program that provides households who are struggling financially or in a crisis situation with financial assistance toward past-due energy bills. Learn how to apply 这里.
To be eligible for LIHEAP, you must be a United States resident who is responsible for the energy costs of a household and has not received LIHEAP funding in the past 12 months. You must also meet the program’s income guidelines, which can be found on SDG&E的网站.
Level Pay is an SDG&E budgeting tool which automatically averages your energy bill every three months.
San Diego Community Power customers can receive their gas and electric delivery charges from SDG&E under Level Pay. However, generation charges from San Diego Community Power will not be included as a part of Level Pay and will vary from month to month depending on your usage. Therefore, you may see some variance in your monthly bills.
Per California state law, customers within San Diego Community Power service territory are automatically enrolled in our service. Residential service began in 2022: Residents in Imperial Beach were enrolled in February, La Mesa in March, Encinitas in April and San Diego and Chula Vista in May. Residents in National City and the unincorporated communities of San Diego County were enrolled in April 2023.
Any residents with solar panels or other self-generation systems were automatically transitioned into San Diego Community Power’s Net Energy Metering program at the time of their annual true up with SDG&E in order to ensure that all true up credits and relevant true up period details were not impacted by the transition.
Yes. San Diego Community Power is committed to empowering customers to make choices about their electricity. You can opt out of our service at any time on our Opt Out page.
Instead of opting out, you may want to consider opting down to PowerBase. This is San Diego Community Power’s most affordable service plan for those who want a lower cost option while continuing to support their community-driven, not-for-profit clean energy provider. Learn more on our 您的服务选项页面.
If you are a Net Energy Metering (NEM) customer, please note that an opt out will result in a premature true up, and SDG&E will set your renewed annual true up date to align with your return to SDG&E service.
Please note that if you choose to opt out of San Diego Community Power after the first 60 days of service, SDG&E requires that you choose one of the following return options.
Option 1: Immediate Return
Return to SDG&E service on the next meter read to occur at least five business days after opting out. During the first six months of service with SDG&E, you will be subject to SDG&E’s transitional bundled rates, which are the market rate for electricity. This rate can be lower or higher than the standard rates and is subject to change throughout the six-month period. At the end of the six-month period, you will be returned to SDG&E’s standard bundled rates.
Option 2: Six-Month Return
Provide SDG&E a six-month advance notice that you will be returning to their service and will remain on San Diego Community Power’s standard rates for six months. After six months of San Diego Community Power service following your processed opt out, you will be transferred to SDG&E’s standard bundled rates. You will not be subject to SDG&E’s transitional bundled rates.
If you opted out of San Diego Community Power within the first 60 days of service, you can return at any time.
If you opted out after the first 60 days of service, SDG&E will require you to stay within their bundled service for one year. Once that year is up, you may re-enroll in San Diego Community Power.
You can re-enroll or learn whether you are eligible to re-enroll on our Re-enroll page or by calling our Contact Center at (888) 382-0169.
If you are a landlord, SDG&E should have provided you with a landlord account number or landlord agreement, which covers a set group of service addresses under your name as the landlord. If you are the account holder at the unit, you may opt out using the landlord account number.
Please note that if a new tenant moves into one of your units and takes service under their name, they will be automatically enrolled in San Diego Community Power service and will need to opt out on their own if they wish to do so. However, if a tenant moves out and the account reverts to your name, you would not need to process an additional opt out. The opt out would carry over, and you would not receive electric generation service from San Diego Community Power.
是的。如果您是现有客户，并在 2023 年 4 月 15 日之前安装了符合条件的可再生能源自发电系统，请访问我们的网站，了解更多关于 Net Energy Metering (NEM) 计划的信息。 Net Energy Metering 页.
如果您在 2023 年 4 月 15 日或之后申请了符合条件的可再生能源自发电系统的互连，或者您已达到 NEM 1.0 的 20 年遗留期，请在我们的 Solar Billing Plan 页。
根据SDG&E，更换服务提供商不会影响电价表或Net Energy Metering（NEM）互连互通。这包括自动注册San Diego Community Power服务的客户以及选择退出San Diego Community Power服务的客户。客户在更换服务提供商时无需重新申请互连互通，因为无论选择哪家电力服务提供商，他们仍受相同的互连互通协议约束。
NEM 客户可以随时选择退出 San Diego Community Power 服务并返回 SDG&E。但请注意，选择退出将导致提前校准，SDG&E 会将您续订的年度校准日期与您返回 SDG&E 服务的时间一致。
SDG&E 未来可能会对 NEM 1.0 和 2.0 参数进行更改。访问 SDG&E的网站 欲了解更多信息，请访问.net
不会，您的租赁或 PPA 提供商安排将按原样继续。
由于大多数 Net Energy Metering (NEM) 客户都是净消费者（消耗的能源多于产生的能源），因此 San Diego Community Power 默认 NEM 客户采用按月计费，这样您每月都会收到较小的账单，而不是在相关期间结束时收到一张大额账单。
如果您在调整期内至少有一个月是净发电量（发电量大于消耗量），则年度计费可能是更佳选择，因为年度计费会在调整期结束时计入所有费用和抵免额。这样，您当年前一个月的净消耗量就可以被之后几个月的净发电量抵消。
对于每月和每年的账单，年度净盈余补偿 (NSC) 均基于您账户在 12 个月相关调整期内的总累计使用量 (kWh)。
要将您的账单偏好更新为年度账单， 填写此表格。但是，请注意：
您必须是 NEM 1.0 或 NEM 2.0 客户，且互连日期在 2023 年 4 月 15 日之前；
您必须在结算时更新您的账单偏好设置，然后才能向 San Diego Community Power 收取账单；
并且您将无法在整整 12 个月内恢复按月计费。
在您进行年度 NEM true-up 时，我们将向您发放补偿，补偿金额最高可达您的 NEM 余额，用于补偿在相关 true-up 期间产生的任何 Community Power 费用。
这意味着，如果您在 true-up 时剩余 NEM 信用额，我们将以展期或现金的形式将这些信用额返还到您的帐户中，以支付过去一年产生的 Community Power 费用。
如果您在 true-up 期间为净发电量（发电量大于用电量），我们会将您的 NEM 余额退款添加到您的净盈余补偿 (NSC) 以及上一个 true-up 期间的任何潜在结转抵免中。如果累计金额超过 $100，我们将向您开具支票。如果累计金额低于 $100，我们将将其结转至您的 NEM 余额，以抵消后续相关期间的 Community Power 费用。
如果您在 true-up 期间是净消费者（使用的电量超过您生产的电量），我们会将您的 NEM 余额信用退款添加回您的 NEM 余额，以抵消您在未来用电量超过生产的月份的 Community Power 费用。
如果您有太阳能系统，Solar Billing Plan (SBP)（也称为 Net Billing Tariff 或 NEM 3.0）是一种新的太阳能系统能量补偿方法。Solar Billing Plan 旨在提高电网可靠性并激励电池储能。如果您最近安装了太阳能系统，您很可能正在使用 Solar Billing Plan。
欲了解更多信息，请访问我们的 Solar Billing Plan 页.
使用 SBP，您的电表可以同时追踪您的能源进口量（即您使用的电量）和能源输出量（即您的太阳能系统向电网输送的电量）。进口和出口的电量将分别计量，并采用不同的计量方式。
电池可以储存系统产生的可再生能源，供高峰需求时段使用，通常是在太阳下山且能源使用量高的晚上。
拥有太阳能和电池储能系统的SBP客户可以通过在白天将电能储存在电池中，以便在高峰时段使用，从而降低能源费用。这增加了高峰时段可用的可再生能源数量，从而减少了对化石燃料能源的需求。
欲了解更多信息，请访问我们的 Solar Billing Plan 页.
现有的 NEM 1.0 和 NEM 2.0 客户将继续使用 NEM，直至其遗留期结束，即其系统接入电网后 20 年，之后将过渡到 SBP。如果 NEM 客户将其发电系统容量增加超过 10% 或 1 千瓦，或者选择切换到 SBP，也将过渡到 SBP。如需了解更多信息，请联系您的太阳能安装商。
Net Energy Metering (NEM) 和 Solar Billing Plan 之间的几个区别包括：
NEM 客户自运营许可日起拥有 20 年的保留期。Solar Billing Plan 客户自运营许可日起拥有 9 年的保留期。
NEM用户必须采用分时电价。Solar Billing Plan用户则必须采用“高度差异化”的分时电价，即针对住宅用户的EV-TOU-5。在EV-TOU-5电价下，用电高峰时段电价较高，其他时段电价较低。非住宅Solar Billing Plan用户将继续采用其现有电价方案。
NEM 的出口价格基于零售价格。Solar Billing Plan 的出口价格基于可避免成本计算器 (ACC)，该计算器随小时和月份而变化，并且与批发价格紧密相关。
NEM 客户可以选择参加年度计费，这样他们的账单就会在年度结算时应用一次。Solar Billing Plan 客户按月计费，没有资格参加年度计费。
欲了解更多信息，请查看我们的 屋顶太阳能页面。
San Diego Community Power 与 SDG&E 的 Solar Billing Plan 之间有几个主要区别：
对于使用新发电系统的客户，San Diego Community Power 将在 SDG&E 的出口补偿费率每小时价格的基础上额外加收 $0.0075 美元/千瓦时。已加入加州替代能源费率 (CARE) 或家庭电费援助 (FERA) 的客户将获得 $0.11 美元/千瓦时附加费。（请注意，已完成或终止 20 年遗留期的 NEM 1.0 和 2.0 客户将不符合 San Diego Community Power 附加费的资格。）
San Diego Community Power 的 Solar Billing Plan 提供电力出口抵免退款。在您进行年度结算时，San Diego Community Power 会将您累积的任何出口抵免额度用于抵扣相关期间产生的 San Diego Community Power 费用。
San Diego Community Power 的净盈余补偿 (NSC) 将与 Solar Billing Plan 客户和 Net Energy Metering (NEM) 客户完全相同：付款将基于总净发电量和当前 NSC 费率，加上我们的加法器 $0.0075。符合 NSC 资格的 SDG&E 和 Solar Billing Plan 客户将进行“年度调整”。通过年度调整，SDG&E 可收回在年度调整和净盈余补偿过程中已补偿给客户的信用额度。
对于参加 San Diego Community Power 的 Solar Billing Plan 计划的商业客户，出口信用额将用于抵消 San Diego Community Power 进口费用的所有方面，包括需求费用。SDG&E 的 Solar Billing Plan 机制仅允许通过出口信用额（不包括以千瓦为单位的需求）来抵消基于千瓦时使用量的费用。
欲了解更多信息，请查看我们的 屋顶太阳能页面.
The export credits for Solar Billing Plan customers vary based on the hour of the day and month of the year. You can review SDG&E’s Solar Billing Plan export pricing 这里. Please note that San Diego Community Power provides a $0.0075 adder onto export credits, and CARE/FERA customers receive an additional $0.11 adder on top of the export credits.
No. If you joined during the 2024 pilot, your program details, eligibility requirements and materials may differ. Please review 2024 pilot resources 这里.
Program enrollment opened on September 30, 2025. To get started, choose a San Diego Community Power approved contractor and review your solar system and approved battery options. Your contractor will guide you through the process and submit your application for you.
Your battery is required to dispatch 50% of its usable capacity between 4 p.m. and 9 p.m. on weekdays. The battery dispatches first to power your home and any remaining energy will automatically be exported to the grid. The performance incentive applies to all energy discharged during this window, whether it’s powering your home or exported to the grid.
Outside of the weekday dispatch window, your battery will operate based on the settings you and your contractor have selected. Please note that some battery manufacturers recommend maintaining a backup reserve (typically 0–20%), which may further limit the amount of battery capacity available to you for everyday use.
A solar and storage system may help you offset or lower the generation portion of your energy bill, but whether it does is dependent on several factors, including your consumption habits, system sizing, location and more.
Yes. 50% of your battery is reserved for the program, and the other half is yours to use as you choose. In the case of an outage, you can override the dispatch window so your battery powers your home when needed.
Yes. If you’re a Net Energy Metering (NEM) or Solar Billing Plan (SBP) customer, you can add a new battery and qualify for both the upfront rebate and performance incentives.
Not at this time. Currently, performance incentives are only available for new batteries. Continue to check the webpage as this may change in the future.
You must stay enrolled with San Diego Community Power for at least five years to keep your upfront rebate.
If you leave before five years, you will need to repay a prorated portion of your rebate and you will forfeit all future performance incentives.
If you leave after five years, you can keep the full rebate but will no longer receive performance incentives.
Claw-back schedule for upfront rebate:
Year of Unenrollment Rebate Repayment Required
Year 1 100%
Year 2 80%
Year 3 60%
Year 4 40%
Year 5 20%
Please reach out to your contractor or your battery manufacturer’s support team:
Tesla: vppsupport@tesla.com
Enphase: GridServicesSupport@EnphaseEnergy.com
FranklinWH: Service@FranklinWH.com
If you don’t hear back within two weeks, please contact Community Power at SolarBatterySavings@SDCommunityPower.org.
The annual Power Content Label resembles a nutrition label, providing a breakdown of energy sources that make up San Diego Community Power’s power mix, such as solar, wind, geothermal, nuclear, large hydroelectric and natural gas. The Power Content Label allows customers to compare the content of San Diego Community Power’s service plans and provides a summary of California’s energy mix.
The California Energy Commission’s Power Source Disclosure program works with retail energy suppliers like San Diego Community Power and SDG&E each year to ensure consumers receive energy source and greenhouse gas information on the energy they used over the previous calendar year.
To view the most recent Power Content Label, click 这里.
Customers receive each annual Power Content Label in the following calendar year to ensure that its information is reviewed and accepted by the California Energy Commission (CEC) for validity.
Per California state law, San Diego Community Power and other electricity providers are required to provide their customers with a power source disclosure in the form of the Power Content Label, which is created by the California Energy Commission each year.
Each year, San Diego Community Power sends the Power Content Label via email to all customers who have an email address associated with their SDG&E account. Customers who do not have an email address associated with their SDG&E account receive a physical mailer at their SDG&E service address. It is a regulatorily required communication that San Diego Community Power must send to all customers.
Unspecified power refers to electricity that is not traceable to a specific generating facility. This energy is sourced from the generation mix of the California Independent System Operator (CAISO) power grid.
San Diego Community Power provided a power mix with a higher renewable percentage than the California Utility Average. However, San Diego Community Power chose not to procure nuclear, carbon-free, energy in 2024. Due to pricing concerns with other carbon-free resources, which could reflect higher costs to ratepayers, San Diego Community Power procured less large hydroelectric power in 2024 versus 2023. The lower carbon-free percentage results in a higher Green House Gas Emissions Intensity compared to the California Utility Average in 2024.